Returns & Refund Policy
Steller Floors wants you to be completely satisfied with your purchase.
All Sales Are Final
Unless you notify Steller within 30 days from delivery of a warranty claim or order error, the product is deemed accepted and the sale is final.
Return Eligibility
- 30-day return window on orders under $100
- Items must be unused, in original packaging, and in resalable condition
- Flooring orders are final sale — returns, cancellations, and refunds must comply with our Terms & Conditions
Restocking & Cancellation Fees
- Standard products: Up to 20% cancellation/restocking fee
- Custom orders: Up to 75% cancellation fee
- Final fee at Steller's discretion, factoring in material costs, transaction fees, and operational impacts
- Return shipping is the customer's responsibility
- Insurance recommended for return shipments
Cancellations
- Orders cancelled after shipment: customer pays return freight
- Fulfillment delays do not waive cancellation fees
- Payment delays exceeding 60 days may be treated as cancellation
Dispute Resolution
All disputes resolved through binding arbitration (American Arbitration Association, Centre County, PA).
Contact
sales@floorsbysteller.com | 1-800-955-7671